Huk Innovation GroupThe Huk Front Desk Platform
The operations behind the campaigns: instant response to every inbound call and chat, one inbox, and a lead log that proves what happened.
In production through three build phases. Voice AI is deliberately not in the product yet: it ships when it can be trusted, not before.
Who it is for
Local businesses that pay for demand and then miss it: the call that comes in during a job, the chat that arrives after close, the lead nobody followed up on Tuesday.
Why it exists
Growth work dies at an unanswered phone. The leak is at the front desk, so the fix belongs there: demand somebody paid for should never go unanswered, and what happened to every lead should be a fact, not a feeling.
When it enters
Usually installed beside a growth engagement, catching what the campaigns bring in. It stands alone just as well for a business whose problem is response, not reach.
Where it runs
The chat widget embeds on your website in your brand, not ours. The inbox and lead log run in the browser; text messaging is built on business numbers and goes live once carrier registration clears.
How it works: the features
Never miss the demand
- Missed-call text-back: the caller hears from the business in seconds, not hours
- Web chat that actually answers: scoped to the business's real knowledge
- The AI never invents prices or promises; anything close to a commitment is flagged
- One-click human takeover, any conversation, any time
One inbox, one truth
- Unified inbox for texts and chats, with AI, human, and flagged states
- The lead log: every inquiry with source and status; monthly counts feed the Huk Scoreboard
- Response-time analytics and the missed-catch rate, visible
Bookings and follow-through
- Simple booking with double-booking guards and correct local timezones
- Calendar feed for the tools the business already uses
- Review requests after service, timed to when they are welcome
Compliance, built in from setup
- Carrier registration for business texting is collected as part of onboarding, so the paperwork is done before the first message
- Opt-outs honored everywhere, automatically; consent postures kept distinct